Last week we released a major upgrade on our iPad app that has turned out to be a very difficult experience for many of our customers. We truly believed it was ready to go, but after release, we discovered some major flaws. I apologize for the trouble you have had, and you have my assurance we will do everything we can to correct the issues.
Our team has been working hard to fix the many issues that you are having, and we will be releasing an update and subsequent updates to repair these issues in the near future. Some of the issues that are being repaired are:
- The app crashes upon trying to launch and load books
- The copy/paste feature
- The bug related to the default Bible setting
- The bug related to syncing panes
In the upcoming update of the app, you will also see a few new features to help your experience.
- Added “Recently Read” category-You will be able to quickly navigate back to the books you most recently read.
- Added “Downloaded” category-You will be able to filter your results to show only the books you have downloaded on your iPad.
I want to address the bug issue of losing your notes and annotations. I know that this was very disappointing. However, we are actively working towards retrieving your notes and annotations. We have safely backed up your notes and annotations and are working hard to update them so they will become available in the new app. I will keep you updated to the progress of this issue.
I have heard from you, our customers, the disappointment in the new iPad app and I take each one to heart. I hear you, and going forward, I pledge to deliver excellence in everything we release. I thank you for your understanding and forgiveness. We have many wonderful things planned in the near future designed to serve you and your ministry, and this has been a humbling reminder to me and our team that our ministry is to serve you.
Your Friend in Christ,